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Avaya Aura Call Center Elite Support Exam 7492X Questions

April 29,2021

Avaya Aura Call Center Elite Support Exam 7492X questions have been updated, which contain 52 Q&As. We all know that Avaya certification 7492X exam is a required test to earn the ACSS-Avaya Aura Call Center Elite credential. If you want to get certified, you need to pass this Avaya certification 7492X exam easily. The official Avaya Aura Call Center Elite Support Exam 7492X exam information is helpful for you to learn the test. 

 

Avaya Aura Call Center Elite Support Exam 7492X Questions

 

Avaya ACSS 7492X Exam


Avaya ACSS 7492X exam has 52 questions and the minimum passing score is 68% (35 of 65 correct). The candidate has 90 minutes to complete this exam. You can register Avaya Aura Call Center Elite Support Exam 7492X exam at Pearson VUE test center. 

7492X Avaya Aura Call Center Elite Support Exam Objectives


Avaya certification 7492X exam objectives contain the following details. 

Troubleshoot using the Communication Manager Denial Event.
Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”
Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
Describe Business Advocate (BA) with fundamental call center questions
Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
Troubleshooting the Avaya Aura Media Server.
Describe the vector variable operations.
List Trace, Display Events, and List Usage.
Troubleshoot common call vectoring issues.
Describe the Best Service Routing feature in Avaya Aura? Call Center Elite.
Describe the Best Service Routing in a multisite environment
Describe the Service Level Maximizer (SLM)
Describe the capabilities and features of Dynamic Business Advocate.

Study Avaya ACSS 7492X Exam Questions


Avaya ACSS 7492X exam questions can help you test all the above topics. Share some Avaya ACSS 7492X exam questions and answers below. 
1.What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?
A. The trunk group must be H.323.
B. The FRL settings do not apply to BSR.
C. Set TSC to y and set CA-TSC to “as needed”.
D. The ISDN parameters “QSIG/ETSI TSC Extension” can be left blank.
Answer: C

2.To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
A. On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
B. On the VDN form, verify BSR Tie Strategy field.
C. On the Hunt Group form verify BSR settings.
D. Verify Suppression Timer is set correctly in the BSR application plan.
Answer: AB 

3.What are two call vectoring command failures for “adjunct routing”? (Choose two.)
A. The VDN’s COR does not permit routing to the adjuncts supplied destination.
B. The specified agent is not logged into the specified split for a direct agent call.
C. The VDN’s COS-group does not have Console Permission set to y.
D. The CTI link can be any identifier.
Answer: AB

4.A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion? (Choose two.)
A. Network Call Redirection
B. Look-ahead Interflow
C. Virtual Outflow
D. Enhanced Look-ahead Interflow
Answer: BD 

5.In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
A. UUI Treatment
B. Supplementary Service Protocol
C. BSR Available Agent Strategy
D. BSR Application
Answer: AC
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